XENORITHAL Refund Policy

At XENORITHAL, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and how to exercise them.

Eligibility for Refunds

To be eligible for a refund, the following criteria must be met:

• The item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must have the receipt or proof of purchase.
• The request for a refund must be made within 30 days of the purchase date.

Non-refundable Items

Some items are non-refundable. These include:

• Gift cards
• Downloadable software products
• Items on sale or clearance

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at [email protected] to request a refund.
2. Include your order number, a description of the item and reason for refund, and any supporting documentation (e.g., receipt, photos).
3. Our team will review your request and respond within 5 business days.

Processing Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Us

If you have any questions regarding our refund policy, please contact us at [email protected] or call us at (555) 123-4567.

Thank you for choosing XENORITHAL!